- Alan Petrillo Airbnb, are you listening?
- John Robarts Like every company, with any social media awareness at all, they pay a LOT more attending to Twitter than they do to Facebook.
- Alan Petrillo Turns out, fortunately, that it went well. But I'll still be more careful next time.
- Jay Ashworth Twitter is where you post these...
The first problem is that the payments system defaults to “pay less up front”, and the selection is decidedly nonobvious on the payments page.
The second problem is that once selected, and the first installment is paid, customers cannot change their minds. The second payment is scheduled some months in the future, and there is no option to pay the remaining balance early.
This affects me because I didn’t see the default to “pay less up front”, so for my trip in August I wound up paying half, with the other half scheduled in June. As Florida Governor Ron DeSantis has threatened to sanction AirBnB because of their policy on the Occupied West Bank in Israel, and I don’t know what form those sanctions might take, I wanted to go ahead and pay the remaining balance. Unfortunately, because of the stupidity of AirBnB management, there is no way I can do that.
Customer service was as helpful as they could be, but they ran up against a wall of management stupidity. They explained the problem as well as they could, but they just can’t explain their way around that wall of management stupidity.
Refusing to accept money from a paying customer is a good way to go out of business, and if AirBnB management doesn’t realize that then they weren’t paying attention in elementary school.
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